Artisan KeyCaps

Question 1

How long does shipping take?

Answer

Unfortunately it is not possible to give a reliable shipping time estimatite with the current corona virus situation, all of our orders come with tracking, please use the tracking number to check the status of your order.

Question 2

How much is shipping??

Answer

Shipping in the US is 4.56 for USPS First Class Mail in a padded envolope for up to 3 Keycaps, or $8.50 for Priority Flat Rate Box if you want it with faster shipping. All other destinations are a flat rate $12.34

Question 3

How long for you to ship the keycap out?

Answer

Processing is 2-5 business days, You will get a tracking number before it ships out.

Question 4

I want to add to my order, can you combine shipping?

Answer

Yes, please send up a message with your original order number and we will reply with a coupon code that will give free shipping on the second order, we will send both orders together.

Question 5

There was a problem with my payment, what should i do?

Answer

Fill out the contact form or email us directly at: madlabskeycaps@gmail.com I will reply withing 24 hours, don't worry I can fix any problems and if I take too long to respond and the item you wanted gets sold out... I will make you something better!

Question 6

what payment types do you accept?

Answer

Paypal and Square are available at checkout, email me if you prefer a paypal invoice. Alipay and Wepay payment options coming soon.

Question 7

Are your keycaps compatible with all MX style switches?

Answer

Our keycaps have MX stems and are fully compatible with cherry MX, Gateron, Kalih and most of the cherry mx clones out there. We also offer a full refund if you are not happy or the keycap doesn't fit, just send it back and we will issue a refund as soon as we have received the keycap back from you.

Question 8

Which material are the keycaps made of?

Answer

All keycaps are made out of the highest quality UV resistant resins and plastics, made in the USA. Most of our keycaps are polyurethane plastics, in some cases we use epoxy resins. All coldcast keycaps are made with the highest possible amount of real metal powder. Patina and rust keycaps are sealed in a museum restoration grade wax blend (the same that the British museum use to protect their antique metal). Shiny metal finishes are coated with a nano-ceramic hard coating typically used on fine Jewelry. None of our keycaps are painted.

Question 9

Is there a way to authenticate your keycaps?

Answer

Every keycap we sell comes with a authentication card that has a unique serial and a tamper proof hologram. Please email us pictures of the authentication card and the front and back of the keycap, we can verify the serials and pictures against our records and authenticate the keycap. Typical reply takes 24-48 hrs.

Question 10

What is included with each keycap?

Answer

Each keycap includes: 1 Resin keycap 1 Limited edition Mad Labs "Keeb Art" booklet, featuring Mad Labs art and an authentication page w/ tamper proof serial number and hologram. 1 Limited Edition Holographic, die cut, mad labs art sticker.

Question 11

You made a mistake and sent a extra keycap or extra stickers.

Answer

No mistake, every once in a while i send out bonus caps or bonus holographic stickers. Thank you for your support.

Question 12

What is your return policy?

Answer

30 days return window. Buyer pays return shipping. We will refund the payment after the products have arrived here and are confirmed to be in original condition, no questions asked.

Question 13

My keycap arrived damaged, what should i do?

Answer

All of our keycaps are handmade and may differ slightly from the images - but if something bigger slipped through our quality control, we are very sorry and we will make it right! Please email us with images to: madlabskeycaps@gmail.com Typical response time is 24 hrs or less.

Question 14

How much are color Commissions?

Answer

Color match commissions are $75 per cap for 1 cap, or $55 per cap for 5 caps+ I can match Pantone, RAL K7, RAL Design, and GMK Standard Color codes. Or you can give me a HEX code and I can match from that if you prefer. You can see if color commissions are currently open on the webstore main page.

Artisan KeyCaps

Catalog

Our catalog can now be found on keycap archivist.

Click the logo to open the catalog in a new tab.

FAQ

Shipping